Friday, April 27, 2018

You can now personalize your university email address so it's more recognizable to others! Using the easy steps shown in this FAQ, create one at* Want to know more about email aliases? See these ...

Thursday, April 19, 2018
Haven't signed up for Duo 2-factor authentication? It's easy–there are no forms to complete and no waiting. Just log into and follow the prompts in the Duo section. 2-factor authentication protects your NinerNET account by requiring two forms of verification instead of one. It requires 1. Something you know (your password) and 2. Something you have (a phone or tablet) to send a security code.
Monday, April 16, 2018

The BerryDunn team is completing their analysis of the data collected from on-campus visits, focus groups and survey responses. The team has organized findings, identified trends and needs and is defining relevant concepts. BerryDunn has also reached out to nine other universities to gather comparative information about resources, staffing levels, service delivery and organizational practices. 

Thursday, April 12, 2018

Congratulations to all students graduating in May! Keep in mind your current university Gmail and Google Drive accounts will stay active for about one year after you graduate. Be sure to save any information you wish to keep after this time in a different place (e.g. personal account, flash drive). For questions, you can contact the IT Service Desk at 704-687-5500 or


Wednesday, April 11, 2018

Here are some tips to help you quickly troubleshoot:

  • USE "eduroam" to connect if you're in an academic building. If in a residential hall, use "UNCC Wifi."
  • DON'T USE "NinerWifi-Guest," it's slower!
  • TRY "forgetting the network" if you just changed your password.
  • STILL not working? Contact us at ...
Monday, March 26, 2018

You told us there needed to be a more transparent and simplified way to see upcoming IT projects and their status. The new IT Projects site delivers just that!

See a general overview of all ideas/projects or dig deeper into specific ones–the information is all there in an easy-to-navigate way. You’re shown what stage ideas/projects are in, their descriptions, timelines and much more. Have questions?...

Thursday, March 15, 2018

The BerryDunn team has begun analysis of the data collected from on-campus visits, focus groups, and survey responses. The team is organizing and assessing findings, identifying trends and needs, and defining relevant concepts. The team is also reaching out to other universities to gather comparative information about resources, staffing levels, service delivery, and organizational practices. The information collected will become part of the comprehensive analysis and the development...

Tuesday, March 13, 2018

Find ALL IT services, offered across campus IN ONE PLACE!

Click the image above to watch a quick one-minute video about the IT Service Catalog.
Then, try it out by going to Enter the IT service you're looking
for in the search bar or choose one of the icon...

Thursday, March 1, 2018

The IT Service Desk hours during Spring Break are:

March 3-4 (Sat - Sun)  |  Noon - 5 pm
March 5-9 (Mon - Fri)*  |  8 am - 5 pm
March 10, Saturday |  Back to normal hours

*Phones open at 7:30 am

Enjoy your break! 


Monday, February 26, 2018

Please DISREGARD if your computer is a:

  • Mac

  • Windows 7 operating system

  • Windows in Engineering or Housing & Residence Life