Friday, November 17, 2017

Chancellor Dubois has engaged consultant BerryDunn to begin a new campus-wide IT assessment of resources, services and processes in all distributed IT units and in the ITS department. See his message about the initiative sent to all University faculty and staff on November 17, 2018. 


Wednesday, November 15, 2017

IT Service Desk Thanksgiving Break Hours

Wednesday, Nov. 22Close at 5 pm
Thurs & Friday, Nov 23-24Closed
Saturday, Nov. 251-5 pm
Sunday, Nov 261-8 pm





Wednesday, October 18, 2017


Online learning is maturing into an essential need, versus a convenient option, for many who pursue higher education. Limited financial resources, family responsibilities, conflicting work schedules – these are just some situations that contribute to a powerful, growing educational community in the digital universe.

Thursday, October 12, 2017


ITS works hard to keep all systems up and running smoothly, but sometimes things happen. A system might be brought down for planned maintenance (during low-use hours, like over the weekend) or an unplanned outage may occur, which we fix as quickly as possible.

When you sign up for IT System Alerts, you'll get an email when issues occur. That way, you know what's going on and why. See...

Monday, October 2, 2017

You're offered lots of technology to get work done...but do you know what that includes? Whether you've just joined the University or have been here for years, these brief welcome videos (each one is less than 3 minutes!) will help you learn more, fast:


Tuesday, September 26, 2017

IT Service Desk hours during Fall Break, 2017 are:

Monday, September 25, 2017

MyFiles, an older option for remotely accessing the University network's H, S & J drives, is retiring Tuesday, Oct. 3, 2017 at 6 a.m. The decision was made because MyFiles uses outdated and unsupported technology, usage is low (e.g. last October, MyFiles’ busiest month, there were <300 total user connections) and customers can access H, S & J files through the secure VPN (Virtual Private Network).

These FAQs show how to use the VPN to access H, S & J...

Wednesday, September 20, 2017

Some people have recently reported campus Wi-Fi connection issues. The problem is intermittent but, understandably, frustrating. ITS is actively working with the wireless vendor, Aruba Networks, to solve the problem.

Please be assured another update will be sent as soon as there’s more information. Updates can also be found in the System Status section of ITS' website.

Thursday, September 14, 2017

Faculty and staff will start receiving mock phishing emails as part of a new phishing simulation program. This program is designed to help people identify a phishing scam by providing real-time feedback if they click the link included in the phishing email.

What will happen?...