Tuesday, March 7, 2017

A few months ago, Jennifer Eklund Carlson needed to coordinate four EPIC Director candidate interviews. Her challenge: several advisory board members were unable to attend the actual presentations. As executive assistant to the dean of the College of Engineering, Carlson needed a way to help them.

She learned about WebEx, ITS’ new video conferencing software, and decided to give it a try. And she’s glad she did.

Friday, March 3, 2017

Firefox web browser’s new version (52) will be released today, March 7. This may not be an issue for many of you working on University computers, but you might be affected due to security changes that will no longer load certain plug-ins, like Java. It all...

Thursday, March 2, 2017


Last week, you received a message about ITS service and system changes happening during Spring Break. Here are the reminders...and two new additions.


Wednesday, February 22, 2017

During Spring Break, some ITS service and system changes will occur that may affect you. Please take a moment to read to ensure you know what’s going on:


Tuesday, February 21, 2017

Getting help is important when you need it! Please be aware of two temporary IT Service Desk changes during (and after) Spring Break:

1. Hours from March 4 - 12. Normal operating hours resume on Monday, March 13.

Friday, February 10, 2017

Beginning this March, the Banner system interface will be upgraded, in phases, over the next two years. 

“Banner is the most heavily-used system on campus by staff, faculty and students for a wide array of administrative functions,” said Patrick Versace, assistant vice chancellor of enterprise applications for information technology. “Fourteen of the 17 campuses in the UNC system use its platform.”

Monday, January 30, 2017

The good news: hundreds of IT Services are available to you. The not-so-good news: finding who offers what can be overwhelming. “Who do I contact to get my computer repaired?” “Where can I find a large-format printer?” “I need a new network port–where do I begin?” Ugh.

Friday, January 6, 2017

The choice to work in higher education is not for the weary. Growing demands on what you do–teaching, research, administration, infrastructure or anything else–mean stable technology is a must. ITS resolve continues to help you meet these demands as you'll see in this semester's update!

Technology must empower


Thursday, December 15, 2016

At approximately 8:05 a.m. on Dec. 15, a phishing email disguised as from the Chancellor's office was sent to .uncc addresses. The title was "Important Announcement from Chancellor Philip L. Dubois" and it had an attachment. If you received this email, delete it, do not click on it. If you clicked on the attachment, change your NinerNET password immediately. Should you need assistance or have questions, please contact the IT Service Desk at x. 7-5500.

Update - December 20, 2016...

Monday, December 12, 2016

The IT Service Desk has special hours over the Winter Break.

  • Sunday Dec. 18th: CLOSED
  • Monday Dec. 19th - Thursday Dec. 22nd: 7:30 am - 5 pm
  • Friday Dec. 23rd - Mon. Jan. 2nd: CLOSED
  • Tuesday Jan. 3rd  - Friday Jan. 6th: 7:30 am - 5 pm
  • Saturday Jan. 7th: Noon - 5 pm
  • Sunday 8th: Noon - 8:00 pm

Starting Monday Jan. 9th: Regular Operating Hours:

  • Monday - Thursday 7:30 am - 11 pm
  • Friday: 7:30 am - 5 pm
  • ...