Tuesday, July 12, 2016

A cleaner IT service request system is now being provided, located at the new site,

New benefits

  • Quick access to our FAQs which can perhaps solve your issue before you submit a ticket.
  • Once logged in, you can track your open and closed ticket requests.

How to make a request

Monday, May 16, 2016

Dear Students,

If you’ve used a UNC Charlotte Office 365 email account, your access to those emails will end tomorrow, May 17. Access to all other Office 365 services will stay the same.

Thursday, May 12, 2016

Want to learn more about Gmail? Google Apps? How about Dropbox? You’re invited to register for several IT workshops being offered now through August:

Become a Gmail Search Ninja: learn tips and tricks for finding the email you want. (classes added!)

  • Find an email from someone no matter what email account or alias they used.

  • Use Gmail’s “...

Tuesday, May 3, 2016

Dear Students,

On Tuesday, May 17, access to your old University Office 365 email account will end. Access to all other Office 365 services for students stays the same.

Tuesday, April 26, 2016

As the University transitions from Moodle to the Canvas learning management system, faculty are invited to attend workshops to get started. The Center for Teaching and Learning is currently hosting several topics now and throughout summer - more will be added for fall semester soon. Topics include:

  • Starting with a Fresh Canvas - This workshop is for people who want to build their Canvas course from a clean slate.

Wednesday, March 23, 2016

All Students,

On May 17, 2016, access to students' old University-licensed Office 365 emails will end. Access to all other Office 365 services will remain. Please forward any emails you’d like to keep to your Gmail account. This FAQ shows how.

If any questions, please contact the IT Service Desk at 704-687-5500 or ...

Monday, March 14, 2016

A new IT request ticket system is being launched, in phases, starting this week. Right now, the biggest impact for most is a new “From” IT ticket email address which includes the new system name "Cherwell."

Thursday, March 10, 2016

Over 700 faculty and staff now have access to free, secure, unlimited file storage through Dropbox for Education, launched in February. If you haven’t opened an account and want to get started, please see the brief video and written instructions in this FAQ.

Monday, February 29, 2016

Niners! Midterms mean increased use of campus Wi-Fi. Here’s a few tips from ITS to help you get connected:

  • Select “eduroam” for your Wif-Fi connection. Eduroam is a newer, simpler way to connect. Be sure to enter your full email address:

  • Over 30 buildings have received Wi-Fi upgrades since last summer,...

Tuesday, February 9, 2016

Starting today, February 9, all NEW campus computers will have Windows 10 and Office 2016 installed instead of Windows 7 and Office 2013. This is being done to keep faculty and staff computers up-to-date with Windows most current technology.

Please see key updates about both below:

I. WINDOWS 10 INFORMATION (Note: Windows 10 includes Office 2016.)