Tuesday, April 23, 2019

In April 2019's edition of The Dish....

NinerNation increases data capabilities

Wednesday, April 3, 2019

BerryDunn's campus-wide assessment of IT services is close to the end of phase two, and the IT consulting group is recommending that the IT organization of UNC Charlotte's future should be a One IT organization. On April 3, 2019, Chancellor Philip L. Dubois announced a Town Hall meeting for the campus community to see what the recommended future One IT organization could look like...

Friday, March 29, 2019

Note: this information applies to university computers managed by ITS. It does not apply to COE, CCI Macs, Student Affairs Macs and Windows 7 computers.

Monday, March 18, 2019

Did you know ITS employs approximately 25 students at our IT Service Desk? These students come from all colleges and majors and are responsible for answering the phones, troubleshooting issues, answering questions, logging service requests and tickets and staffing the Walk Up Desk in Atkins 140C. They log over 40,000 tickets annually and provide extended support at night and on the weekend.

Monday, March 11, 2019

In our March 2019 edition of The Dish, we focused on these IT project updates

Project Highlight: Project 180: Test Proctoring
If you are a faculty member teaching a course, what's more important than knowing that the student taking the test is actually the student? How do you do that when the student is online and you never have any face-to-face interactions? A new way of proctoring is needed...............

Thursday, March 7, 2019

Information Technology Services has recently seen an increase in gift card spear phishing campaigns on campus. Spear phishing is an email attack targeted towards individuals that makes an email appear as if it is coming from a trusted sender (e.g. Dean, Supervisor, Manager etc.). The fake sender often offers a seemingly legitimate reason for why he or she can’t speak in person and then...

Thursday, February 28, 2019

Note: this information applies to university computers managed by ITS. It does not apply to COE, CCI Macs, Student Affairs Macs.


The newest operating systems (OS) for Windows and Mac machines are now available. The upgrade will take approximately one hour to load onto your computer. To upgrade, you have a choice; you can either:

Monday, February 25, 2019

During Spring Break, some ITS service and system changes will occur that may affect you. Please take a moment to read the information below to ensure you know what’s going on.


Spring Break Hours. Hours between March 1st - March 10th are:

Friday, February 8, 2019

BerryDunn has completed individual meetings with over 150 distributed IT staff. Thank you to everyone who took time out of their schedule to meet with them. Your input and perspective is an important part of the process. BerryDunn will return to campus the week of February 11th to meet with the Faculty Council and facilitate focus groups with faculty from each college.

BerryDunn has begun their analysis and will be performing additional follow-up to ensure that all...

Friday, January 25, 2019

In case you’re not aware, all faculty, staff and students have access to Gartner Research. What is it? Gartner offers lots of insights regarding the IT industry that can enhance the teaching and learning experience and be used in class curriculums. They provide the UNC Charlotte community with instant access to the world's foremost repository of expert analysis and opinions,including insight on technology  trends, information technology careers, cool vendors,...