Wednesday, January 2, 2019

Duo sign ups recently hit 50 percent–a key milestone as the Jan. 31 registration deadline approaches. Enjoy only having to change your NinerNET password every 365 days* (instead of every 90 or 180 days) by signing up for Duo 2-Factor Authentication today, if you haven't already. 

Tuesday, December 18, 2018

1. Eduroam WiFi Certificate Starts Dec. 19
Starting Dec. 19, when connecting to eduroam, you might see a certificate message asking you to trust it, especially on mobile devices. Go ahead and select trust. You also might need to forget the network and re-connect. This is happening because the eduroam certificate had to be removed.

Monday, December 10, 2018

Have you signed up yet? Starting today, most employees* and sponsored guests who use Duo now only need to change their NinerNET password every 365 days–no more changes every 90 or 180 days! Why? Since Duo adds an extra layer of security, it's no longer necessary to change passwords as often.

If you haven't yet, follow the sign up instructions today at It becomes a requirement starting

Thursday, November 15, 2018

If you haven't already signed up for Duo, it's time...and ITS is here to help! All employees* must enroll in Duo 2-factor authentication by January 31, 2019 to access single sign-on (SSO) services (e.g., Gmail, Banner, Canvas, Drupal). Duo 2-factor authentication provides an extra layer of protection to your accounts, keeping your information safer and more secure. 

Ready to get started? Here are some helpful Duo FAQs:

Tuesday, December 4, 2018

Chancellor Dubois emailed a BerryDunn IT Assessment update to IT staff, their supervisors, Deans and Cabinet members on Nov. 29, 2018. As follow-up from the preliminary report presented this summer, a survey is being emailed to all IT staff on Monday, Dec. 3 to gather information on their specific roles...

Monday, November 19, 2018

The IT Service Desk hours are different during the week of Thanksgiving. They are: 

Tuesday & Wed, Nov. 20 & 21        8 a.m.* - 5 p.m.
Thurs & Fri, Nov. 22 & 23                CLOSED
Sat & Sun, Nov. 24 & 25                 1 p.m. - 5 p.m.

*phone support available at 7:30 a.m.

Thursday, November 15, 2018

The latest quick, bite-sized articles from The DISH's November 2018 issue:

  • University's Microsoft Office upgrade coming 

  • Are IT project ideas REALLY reviewed?

  • What do those project stats mean?


Thursday, October 4, 2018


The IT Service Desk's 2018 Fall Break hours are:

Weekend, Oct. 6 -7     Noon-5 p.m. (normal hours)

Monday, Oct. 8            8 a.m.*-5 p.m.

Tuesday, Oct. 9           8 a.m*.-9 p.m. (normal hours)


*phone support available at 7:30 a.m.