Key Updates from ITS

September 23, 2015

Dear Colleagues,

The following information is to keep you up-to-date with ITS initiatives. As always, if you have any questions, please contact the ITS Service Desk at 704-687-5500 or You’re also encouraged to bookmark ITS’ FAQ site,, for answers to your Google - and other ITS related - questions. Answers are added daily!


  1. “My UNC Charlotte” Will Replace 49er Express this Fall

Vendor support for the system version that runs 49er Express ends this fall. This said, a new, user-friendly system has been built to replace it, named My UNC Charlotte or User testing has completed and on Monday, October 5, My UNC Charlotte will soft-launch. It will run in tandem with 49er Express through mid-November, at which time 49er Express will fully retire.

On October 5, you’re encouraged to access My UNC Charlotte and provide feedback. You can:

(a) Log directly into (beginning October’s still in test mode right now!)

(b) When you login to 49er Express, click the option to use on the landing page.

When 49er Express retires mid-November, its site,, will automatically redirect to for one year. Additionally, the 49er Express link on the University’s home page will change to My UNC Charlotte at this time.

2. Saving You Time: System Login Requests

Have Been Reduced

A Single Sign On system, or SSO, has been installed that reduces the amount of times you need to re-login when entering multiple systems. Examples of systems now on SSO are: Google Apps, Moodle, PeopleAdmin, Parking Permits and the new My UNC Charlotte. Due to security policies, there are still some systems that require another login; however, you will find a reduction in your overall re-login experience.

3. Protect Your Privacy: Remember to Logout of

Shared Computers

   The new Single Sign On system (per #2), highlights the importance of logging out of ALL of your accounts, especially on shared computers. Just logging off the computer or closing the browser may not be enough.

For example, you’re teaching a class using a smart podium with the presenter/presents account. During class you not only used My UNC Charlotte, but you also used your Gmail account. If you shutdown the computer without logging out of your Gmail account, the next person will have access to your Gmail account. Be on the lookout for more messages and reminders to help you keep your information secure!


Q.1  When I click a link to email a student, it opens in Outlook, not Gmail. How

       do I change this?

   The following FAQ shows how a quick change on your computer browser’s
   default email client will fix this. Note: the fix works in Firefox or Chrome only.

Q.2  Why am I getting an “oops...the system encountered an error” message?
We're finding out from Google there may be different reasons. It could be:

  • If you’re using the Chrome browser, try clearing the cache and cookies
  • Try using the Firefox browser
  • If you just emailed a message, try re-sending the message

  Q.3  What’s next with Google training classes?

       Discover other Google Apps that offer helpful collaborative work solutions. More training classes and drop-in/open swim sessions have been added for:

  • Google Docs
  • Google Sheets
  • Google Drive
  • Google Slides
  • Google Forms

Sign up today!

Thank you,