Monday, December 10, 2018

Have you signed up yet? Starting today, most employees* and sponsored guests who use Duo now only need to change their NinerNET password every 365 days–no more changes every 90 or 180 days! Why? Since Duo adds an extra layer of security, it's no longer necessary to change passwords as often.

If you haven't yet, follow the sign up instructions today at It becomes a requirement starting

Thursday, November 15, 2018

If you haven't already signed up for Duo, it's time...and ITS is here to help! All employees* must enroll in Duo 2-factor authentication by January 31, 2019 to access single sign-on (SSO) services (e.g., Gmail, Banner, Canvas, Drupal). Duo 2-factor authentication provides an extra layer of protection to your accounts, keeping your information safer and more secure. 

Ready to get started? Here are some helpful Duo FAQs:

Tuesday, December 4, 2018

Chancellor Dubois emailed a BerryDunn IT Assessment update to IT staff, their supervisors, Deans and Cabinet members on Nov. 29, 2018. As follow-up from the preliminary report presented this summer, a survey is being emailed to all IT staff on Monday, Dec. 3 to gather information on their specific roles...

Monday, November 19, 2018

The IT Service Desk hours are different during the week of Thanksgiving. They are: 

Tuesday & Wed, Nov. 20 & 21        8 a.m.* - 5 p.m.
Thurs & Fri, Nov. 22 & 23                CLOSED
Sat & Sun, Nov. 24 & 25                 1 p.m. - 5 p.m.

*phone support available at 7:30 a.m.

Thursday, November 15, 2018

The latest quick, bite-sized articles from The DISH's November 2018 issue:

  • University's Microsoft Office upgrade coming 

  • Are IT project ideas REALLY reviewed?

  • What do those project stats mean?


Thursday, October 4, 2018


The IT Service Desk's 2018 Fall Break hours are:

Weekend, Oct. 6 -7     Noon-5 p.m. (normal hours)

Monday, Oct. 8            8 a.m.*-5 p.m.

Tuesday, Oct. 9           8 a.m*.-9 p.m. (normal hours)


*phone support available at 7:30 a.m.

Wednesday, September 26, 2018

Starting Tuesday, October 16, the option to toggle back to the "classic" design will end and the new design will become permanent.  Not comfortable using the new design yet? Several introductory classes are still available–register today!

Saturday, September 15, 2018

Please be cautious of any emails that look suspicious, especially ones that are asking for personal information, donations or payments.

Wednesday, August 15, 2018

New Gmail design: get familiar before it's permanent

Google is offering more options to organize and manage your emails with Gmail's NEW design! Available in personal Gmail accounts for the past few months, you can now use it with your University Gmail account; see this FAQ on how to access it.