Help

FAQs during coronavirus response

             

24/7 Support for webex & canvas

WebEx
Call 866-229-3239 for WebEx support anytime,
or see more WebEx Support options.

Canvas
For 24/7 Canvas support, call 877-257-9780
or use a live online chat session.

 

Need help? You have options:

    FAQs

          Type a question, get an answer. (e.g. How do I
          reset my password?)

  Submit a Ticket

         Submit a request for assistance.
         Requests answered within one business day.    

    Phone Support 

          704-687-5500 (x. 7-5500)

          Standard Hours
          Mon - Fri: 7:30 a.m. - 5:00 p.m.
          
          Remote Access Tool

 Note: Changes in hours of operation due to UNC Charlotte's response to COVID-19.

   WALK-UP SERVICE DESK 

        Atkins Library, 140C (main floor)
      
         Suspended until further notice

Note: Changes in hours of operation due to UNC Charlotte's response to COVID-19.

   Questions or Comments

          Not sure where to begin?
          Have a comment or suggestion?
          Tell us.

   Report SPAMSecurity Issue

         Phishing or suspicious emails?
         Other security issues?
         Click the appropriate link above and let us know. 

  Get System Alerts

         Join the IT-Alerts-group@uncc.edu email group
         to get notified when planned maintenance,
         outages or other updates are posted in
         System Alerts. Follow the instructions in this FAQ.
        
          NOTE: you must use your @uncc.edu account to
          join this group.
 

  Follow Us

         Another way to stay in touch. Important information
         and a little fun, too!