ITS provides telecommunications service to the UNC Charlotte community. Communication services are provided by a digital switching system, using the latest digital and fiber optic technology and are tailored to meet the needs of the campus community.

Dialing Instructions

• On Campus Calls: Dial the 5-digit extension number
• Off Campus Local Calls: Dial 9 + ten-digit local number
• Toll Free Calls: Dial 9 + 1 + 800 + number
• International Calls:
  Dial 9 + 011 + country code + city code (if applicable) + local number
  Dial 9 + 00 to charge international calls to a credit card.
  For international dialing assistance click here.
• Credit Card Calls, Collect Calls, 700, 900 & Third Party Calls:
  Dial 9 + 0 + area code + number + credit card number
• Calling Cards: Follow the instructions on the back of the card
• Directory Assistance: Access the web White Pages

Local and Long Distance Services

ITS local service provides students residential line service with the following features:

• Unlimited on campus calling to other students and administrative/faculty telephones
• Unlimited local calls - The campus has a very expansive 'free' local calling area which includes the entire 704 and 980 area codes as well as portions of the 828, 803 (South Carolina) and the 336 area codes.

Note:  you do not need to dial a '1' before any local calls. If you do so, the Central Office  will reject the call.

Long Distance service is not provided with the campus local phone service. Students may use calling cards, or purchase prepaid cards or use cellular service to make long distance calls. Prepaid cards are for sale at a variety of campus locations including the C-Stores, Bookstore, and Cone Center's Candy Counter.

Access to calling card and collect calls through the long distance carrier of your choice. (Students can access another long distance carrier by dialing the carrier's 800 number and then entering an account number for that carrier)

Area Code 336 NNX...ALLOWED EXCHANGE NUMBERS:
284 , 477 , 492 , 702 , 751 , 753 , 936.
  
Area Code 803 NNX...ALLOWED EXCHANGE NUMBERS:
207 , 222 , 230 , 235 , 242 , 246 , 273 , 280 , 283 , 285 - 289 , 299 ,
305 , 313 , 320 , 322 - 329 , 339 , 366 - 367 , 370 , 372 , 389 , 396 ,
412 , 416 - 417 , 431 , 448 , 472 , 475 , 487 , 493 , 517 , 524 , 526 ,
547 - 548 , 550 , 554 - 555 , 577 - 578 , 616 , 619 , 627 - 628 , 631 ,
639 , 656 , 658 , 675 , 684 , 693 , 701 , 746 , 762 , 792 , 802 , 804 ,
810 , 817 - 818 , 820 , 831 , 835 , 872 , 909 , 925 , 927 , 962 , 980 -
981 , 984 - 985 , 989

 Area Code 828 NNX...ALLOWED EXCHANGE NUMBERS:
201 - 202 , 205 , 212 , 217 - 219 , 221 , 223 - 224 , 228 - 229 , 234 ,
238 , 241 , 244 - 245 , 247 - 249 , 256 , 260 - 268 , 270 , 276 , 278 ,
282 , 286 - 289 , 291 - 292 , 294 - 295 , 297 , 302 - 305 , 307 - 308 ,
310 , 312 - 315 , 320 , 322 - 328 , 330 , 334 , 343 - 345 , 351 - 353 ,
355 , 358 , 368 , 373 - 375 , 379 , 381 - 383 , 385 - 387 , 390 - 391 ,
394 - 397 , 402 - 404 , 406 , 408 - 410 , 413 - 414 , 420 , 426 - 434 ,
437 - 439 , 441 , 443 , 445 - 449 , 453 , 455 , 457 , 459 , 461 - 462 ,
464 - 469 , 471 , 474 - 475 , 478 , 481 , 485 , 493 , 495 - 496 , 499 ,
502 , 504 , 514 , 522 - 523 , 525 , 528 , 544 , 555 , 568 , 572 , 580 ,
584 , 589 , 592 , 597 - 599 , 604 , 610 , 612 , 615 , 620 , 624 , 632 ,
635 , 638 , 640 , 643 , 647 , 657 , 672 , 695 , 705 , 719 , 725 - 726 ,
728 - 729 , 733 , 737 , 742 , 748 , 750 , 754 - 755 , 757 - 759 , 764 -
766 , 773 , 781 , 783 , 789 , 826 , 832 , 848 , 850 - 851 , 855 , 874 ,
879 , 893 , 896 - 898 , 901 , 919 , 962 - 965 , 970 , 980 , 991 , 994
 
Area Code 864 NNX...ALLOWED EXCHANGE NUMBERS:
513 , 936

Telephone Features

ITS provides phone service to resident students through a network of Intecom switches. A single analog phone line is provided in each apartment or room (with the exception of Greek Village). Standard features include call waiting, last number redial and 3-way dialing.

Private Phone Lines

Private phone lines may be purchased by the student on a semester by semester basis. All charges will be billed to Student Accounts.

• 1st Semester (includes installation) ... $125.00
• 2nd Semester (same number)... $80.00
• An installation fee of $45.00 will be charged (no additional charge per semester if staying in the same room).

Distinctive Ringing

ITS Phone Service provides distinctive ringing for on campus and off campus calls:

• ONE ring repeated every few seconds means an on campus party is calling.
• TWO short rings repeated every few seconds indicates an off campus party is calling.

3-Way Calling:

As the originator of the call, you can add a third party to the conversation.

The steps below are for adding a 3rd party:

1. Depress the switch hook
2. Hear 'Enter'
3. Key in # 1
4. Dial extension number, or dial 9 + outside number
5. Advise called party this is a 3 party call
6. Depress the switch hook
7. Hear 'Enter' 
8. Key in #1
9. Talk to both parties

When a called number is busy or unanswered:

1. Hang-up
2. Lift receiver
3. Hear "Conference"
4. Key in #1

Call Back:

The Callback feature automatically calls you back (with 3 rings) when the busy on-campus extension you are trying to reach becomes idle. When you answer, you hear the extension you called begin to ring. If you ignore the ring back, the called extension does not ring and the phone system cancels the callback. You can only Callback one extension at a time; this feature is only effective for on-campus student extensions.

To leave a Callback on a busy extension:

1. Listen for busy signal, depress switch hook
2. Hear 'Enter', key in *7
3. Hang-up

Abbreviated Dialing:

Abbreviated dialing allows you to use one-digit codes to dial the off-campus numbers you use most frequently. You make your own directory containing up to 10 off-campus numbers, and you assign each number an abbreviated dial code (0 to 9). Ten abbreviated dial codes are available per residential extension number.

If you do not want the Call Waiting feature, contact the Help Center. All roommates must agree to the cancelation.

To set-up an abbreviated dial code:

1. Lift receiver - listen for dial tone
2. Key in # 4 * and the abbreviated dial code (0 to 9)
3. Hear 1 beep - dial 9 and the off-campus number
4. Hear 2 beeps - hang-up

To make an abbreviated dial call:

1. Lift receiver - listen for dial tone
2. Key in # 4 and the abbreviated dial code

Call Waiting:

The Call Waiting feature notifies you of a second, incoming call. The indication of a call waiting is a beep in your ear. You may connect with the second call using the steps described below or you may ignore the beep. If you ignore the beep, the second caller will continue to hear ringing until they hang up.

To answer Call Waiting:

1. (After hearing the beep) Depress the switch hook for 1/2 second
2. Hear "Enter"
3. Key in *4
4. Hang-up
5. The telephone rings
6. Lift the receiver (activate the phone) to speak with the waiting caller

To switch between callers:

1. Depress the switch hook
2. Hear 'Enter'
3. Key in *4

When one party hangs up, to return to the other party:

1. Depress the switch hook for 1 second
2. Hear 'Held'
3. Key in *4

Repair Services

Before calling ITS for repair, test your telephone equipment on another phone jack. If you have any cordless phones plugged in your jack, unplug them all and plug in a regular analog phone. If that telephone does not work correctly, call ITS at extension 7-3100. If the problem is in your equipment, you must arrange for the repair with an off campus repair service.

ITS does not repair/service privately owned telephone equipment.  ITS will repair UNC Charlotte -owned lines and equipment at no charge, but a fee will be accessed for damage caused by the user.

Telephone Harassment

If you receive harassing phone calls, follow these procedures:

1. File a report with Police & Public Safety - located in the Police & Public Safety building. Call campus police at  704-687-2200.
2. To have your telephone number changed, contact ITS at extension 7-3100.  You will need a copy of the police report to initiate the change.
3. If you would like to have your phone number omitted from the campus directory, advise ITS at the time you initiate a number change. You will also need to contact the Registrar's office to have all information (pertaining to you) designated as non-published.

Telecommunications Relay Service (TRS)

The North Carolina Relay telephone number for use by speech or hearing impaired  individuals is 1-800-735-2962 (for TDD) or 1-800-735-8262 (for voice). From a campus phone you can dial 9-711. For additional information regarding the Telephone Relay system, contact the Office of Disability Services at extension 7-4355 (Voice / TDD).

Frequently Called Numbers