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FAQ's
49er Express
How does the Group feature work?
How long can I keep my access?
What are the supported browsers?
What if 49er Express is unavailable?
What other settings do I need to check so that I can login?
Why do I get a Session Timeout or Session Ended Message?
Will my session timeout if I'm not using 49er Express?
Banner
How can I view my unofficial transcript?
How do alumni and affiliates check their academic records?
How do I access Banner Self Service?
How do I register for classes?
Why am I getting the message "Web Access Disabled"?
Will my Banner Self Service session time out?
e-Learning
How do I change my Moodle email delivery?
How do I get help with Wimba when the Help Center is closed?
What are the supported browsers for Moodle?
What if my Moodle quiz requires Respondus LockDown Browser?
What issues should I be aware of when taking a Moodle quiz?
Where do I get more information about Wimba?
Why am I having problems accessing Wimba?
Why can't I complete my Moodle profile?
Why can't I edit my Moodle forum post?
Why do I get a "Fatal audio" error and no sound when using Wimba?
Why do I get the message "Form contained question that is not in questionids" when completing a Moodle quiz?
Why doesn't my Moodle course appear?
Hardware, Software, Internet
Am I required to own a computer?
Can I get access to MSDNAA?
How can I get software training?
How do I get Internet access in campus housing?
Where can I get free antivirus software?
Why do I get an "Access forbidden" error when I try to view my personal web page?
NinerMail
"Cannot log in. Please verify your username and password"
"Cannot send message. A copy has been placed in your Outbox. The email was rejected because the server does not allow relaying."
"Cannot send message. A copy has been placed in your Outbox. The email was rejected because the server does not allow relaying."
"Password or Username is Incorrect", "Server denied access for the given username and password", "Authorization or Authentication failed", "Unable to verify account information"
"Unable to Verify Account Information"
Can I setup my NinerMail account in Outlook?
How do I login?
How do I turn off message threading/conversations?
How much storage space do I have?
What are the settings to access email using POP, IMAP or SMTP?
What are the supported browsers?
Why am I getting error messages when I try to set up my Blackberry?
Why am I having problems setting up my phone for Outlook to receive NinerMail?
Why do I get a Windows Live account information screen?
Why is my email showing incorrect dates and times?
Why is the "Send" button not working working and other options appear unavailable?
NinerNET
How do I activate my NinerNET account?
How do I look up my username?
How long can I keep my NinerNET account?
How often does my password expire?
What are the rules for creating my password?
What if I forgot my password?
Wireless
How can I get the best performance?
How do I login?
Is my data encrypted over wireless?
What can I check if I have problems connecting?
Why am I having problems connecting when I've used wireless before?
Why does my connection speed seem slow or unstable?
Contact Info
Student Computing
Help Center
704-687-6400 | Barnard 109
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