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Topic “NinerMail”

Why am I getting error messages when I try to set up my Blackberry?

  1. Delete your previous UNC Charlotte mail account (if applicable)
  2. Go to Settings > Add an email account
  3. Enter your full University email address and an INCORRECT PASSWORD
  4. Click Next. A "setup failed error" will appear
  5. Click "I will provide the settings to add this email account"
  6. Type your email address and the CORRECT PASSWORD
  7. Server: outlook.com

"Cannot send message. A copy has been placed in your Outbox. The email was rejected because the server does not allow relaying."

  1. Delete your previous UNC Charlotte mail account (if applicable)
     
  2. Go to Settings > Mail, Contacts, Calendars
    Tap the UNCC email account
     
  3. SMTP Server: pod51008.outlook.com / Server should be set to "On"
    Enter username (full University email address) and password
    SSL:ON
    Authentication Type: Password
    Server port: 587

"Cannot send message. A copy has been placed in your Outbox. The email was rejected because the server does not allow relaying."

  1. Delete your previous UNC Charlotte mail account (if applicable)
     
  2. Go to Settings > Mail, Contacts, Calendars
    Tap the UNCC email account
     
  3. SMTP Server: pod51008.outlook.com / Server should be set to "On"
    Enter username (full University email address) and password
    SSL:ON
    Authentication Type: Password
    Server port: 587

"Cannot log in. Please verify your username and password"

  1. Change your password at Password Manager
  2. Login to Outlook Web App with your full University email address
  3. Login to 49er Express and click the NinerMail email icon

Make sure there are no extra spaces after email, server or username.

"Unable to Verify Account Information"

Check the domain and server settings. The domain should be blank. If you have a "Domain\Username" field, don't include the "\" and enter only your full University email address.

"Password or Username is Incorrect", "Server denied access for the given username and password", "Authorization or Authentication failed", "Unable to verify account information"

  1. Change your password at Password Manager
  2. Login to Outlook Web App with your full University email address
  3. Login to 49er Express and click the NinerMail email icon

Make sure you are using your full University email address as your Login ID. If you are prompted to enter a Domain, leave it blank.

Why am I having problems setting up my phone for Outlook to receive NinerMail?

You must login to NinerMail through 49er Express or Outlook Web App before you can reconfigure your email client on your phone or computer.

If you're having problems with phone setup, first follow these 3 steps (in this order):

What are the settings to access email using POP, IMAP or SMTP?

POP setting IMAP setting SMTP setting
Server name: pod51008.outlook.com
Port: 995
Encryption method: SSL		 Server name: pod51008.outlook.com
or (some phones) m.outlook.com
Port: 993

Can I setup my NinerMail account in Outlook?

You can configure NinerMail for use with email programs on your PC or Mac. You can find the server and port settings in NinerMail by choosing Options, Account and Settings for POP, IMAP, and SMTP access...

Why is my email showing incorrect dates and times?

You need to set the correct time zone in NinerMail. Login through 49er Express or Outlook Web App and follow these steps:

  1. Click Options.
  2. Click See All Options.
  3. Click Settings.
  4. Click Regional at the top. Check the current time zone. It should be set to Eastern time.
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