Service Description: Faculty, staff and students can get assistance with supported software and hardware and other ITS technology services. For technical assistance online, click the HelpDesk Online link below.
Mission Critical: No
Cost: Funding for this service is managed by ITS.
Availability: Faculty and staff can receive phone assistance Monday - Friday 7:30AM to 6:30PM. Students can visit the walk-up desks in Barnard 109 and the Student Union or receive phone assistance Monday - Thursday 8AM - 11PM, Friday 8AM - 5PM, Saturday Noon - 5PM, Sunday Noon - 8PM (except University holidays).
Getting Started: Call the IT Service Desk at 704-687-5500 (7-5500), click the HelpDesk Online link below or email for technical assistance.HelpDesk Online
Getting Help: For technical assistance, please click the link below.IT Service Desk
Category: Support Services
Service for: Faculty, Staff, Student
ITS is in the process of upgrading all staff machines they manage to Windows 7 and Office 2010.
More information is available on the Windows 7 Upgrade webpage.