Service Description: Call Center services are provided to University departments that receive a large volume of requests by telephone. Call Center inbound calls can be quickly routed to appropriate University department or personnel to minimize hold times for callers.
Mission Critical: Yes
Cost: Funding for this service is managed by ITS.
Availability: This service is available 24 hours a day, 7 days a week, with the exception of upgrades, maintenance, and scheduled outages. Outages are posted in ITS Alerts.
Getting Started: Call Center services may be established for University departments upon request.
Getting Help: For technical assistance, please click the link below.IT Service Desk
Category: Voice Services
Service for: Staff