Wednesday, February 22, 2017

During Spring Break, some ITS service and system changes will occur that may affect you. Please take a moment to read to ensure you know what’s going on:


  • Spring Break Hours. Hours between March 4 - March 12 can be found here.

  • The Walk-Up Service Desk location will temporarily move. Atkins 140C is getting a  facelift! Its' temporary location will be in the Library’s LibLab on Atkins’ main floor, behind the popular reading area, March 4 - 17.


  • Banner Outage - There will be a planned Banner outage on Saturday, March 4, from 8am - 2pm for maintenance.

  • S & J Drives (shared files) Redirect - On Monday, March 6 at 10pm, the S & J file paths will be redirected to a new file path ( This is in preparation to move the drives and files to new hardware on March 20, similar to what was done with the H Drive in December. There is no expected downtime; however, please reboot your machine the next morning.  

  • New antivirus software for all University Windows computers - On Wednesday, March 8 at 5 pm, TrendMicro antivirus software will be replaced with Windows Defender since Windows Defender is part of our Microsoft campus agreement. No downtime is expected.

You won’t need to do anything; Defender will get pushed to all Windows computers by ITS. You might see a pop-up message in the lower-right of your screen saying that you no longer have antivirus software. Once Defender fully loads onto your computer, the message will go away.

If you are working off-campus, the change will occur when you connect through the VPN or when you return to campus and connect to the campus network.



Banner 9 - The Finance, Human Resources and Accounts Receivable modules in Banner INB will start using Banner 9 on Monday March 13th. Departments using these modules are receiving specialized training by subject matter experts; basic navigation training is also available.

In case you didn’t know, Banner upgrades are collaborative efforts overseen by the Banner Functional Management team (BFMT). This committee is chaired by Elizabeth Mullis, Registrar’s Office, and includes members from Admissions, Advancement, Distance Education, Enrollment Management, Financial Services, Graduate School, Human Resources, the Registrar’s Office, Research and Economic Development and Student Financial Services.


DateService/System Change
March 4 - 12IT Service Desk Spring Break Hours
March 4 (8 am - 2 pm)Banner outage
March 6 - 17IT Walk-Up Desk temporary location
March 6 (10 pm)S & J Drive redirect
March 8 (5 pm)Defender antivirus on Windows computers
March 13Banner 9: Finance, HR and AR modules will be upgraded

 As always, if you have any questions, please contact the IT Service Desk at ext. 7-5500 or visit the Walk-Up Service Desk in Atkins Library. Thank you! 

Tuesday, February 21, 2017

Getting help is important when you need it! Please be aware of two temporary IT Service Desk changes during (and after) Spring Break:

1. Hours from March 4 - 12. Normal operating hours resume on Monday, March 13.

Saturday - Sunday, March 4 - 5Walk Up Desk 1pm - 5pm |Phone or email 1pm - 5pm
Monday - Friday, March 6 - 10Walk Up Desk 8am - 5pm | Phone or email 7:30am - 5pm
Saturday, March 11Walk Up Desk 1pm - 5pm | Phone or email 1pm - 5pm
Sunday, March 12Walk Up Desk 1pm - 8pm | Phone or email 1pm - 8pm





2. The Walk-Up Service Desk location will have a temporary location from March 4 - 17. Atkins 140C is getting a facelift! Its temporary location will be in the Library’s LibLab on Atkins’ main floor, behind the popular reading area. Directional signage will be placed.

Friday, February 10, 2017

Beginning this March, the Banner system interface will be upgraded, in phases, over the next two years. 

“Banner is the most heavily-used system on campus by staff, faculty and students for a wide array of administrative functions,” said Patrick Versace, assistant vice chancellor of enterprise applications for information technology. “Fourteen of the 17 campuses in the UNC system use its platform.”

The first phase affects Banner INB (Internet Native Banner), not Banner Self Service. Customers will enjoy a greatly improved, user-friendly interface which is not java or browser dependent!

Go-live dates for the Banner INB upgrade are organized by module:

Module GroupsGo Live DateTraining Dates
Finance, HR and ARMarch 13Now - Feb. 15
Advancement/AlumniMarch 27See training schedule
Student and Financial AidTBA soonTBA soon

As each date approaches, ITS is reaching out each module group, offering training dates in preparation of the new interface. Training information and registration is found here.

The second phase of the upgrade will focus on Banner Self Service; anticipated timeframes and other information will be provided as available. In the meantime, feel free to contact Diane Bizzell,, or Patrick Versace,, for any questions.

Monday, January 30, 2017

The good news: hundreds of IT Services are available to you. The not-so-good news: finding who offers what can be overwhelming. “Who do I contact to get my computer repaired?” “Where can I find a large-format printer?” “I need a new network port–where do I begin?” Ugh.

UNC Charlotte college and departmental IT staffs are working hard with Central ITS (that’s us) to create a complete, unified IT Service Catalog that will make finding and requesting IT services easier for everyone. Only a few universities have tackled identifying ALL campus IT services for a unified catalog–and the results have been well-received.

“An IT service catalog is like a restaurant menu - each service is food that you can choose to order. Not everyone wants everything, but people want to easily see what’s available and pick from there,” says Beth Rugg, assistant vice chancellor for client engagement in ITS.

What won’t be included in this catalog? First, it’s for IT services only; there are many other non-IT services offered by campus colleges and departments that won’t be included. Additionally, only core services will be listed; “niche” or highly specialized services may not be included if they aren’t used by the majority of campus faculty, staff and/or students.

A unified service catalog was a major initiative identified in the 2014 IT Master Plan. The initial journey started last summer when campus IT leaders met to figure out first steps. A group of IT representatives from 16 colleges and departments was then formed to begin the initial data collection and to chose an experienced consultant, Beyond20, to help with this project.

Last week, the IT representatives meet with Beyond20 over several days to clarify the service offering and to create a draft service catalog outline. According to Beyond20’s visiting team, this was “one of the smoothest engagements” they’ve ever seen.

The unified IT Service Catalog is planned to launch this summer, 2017. More news to come but many thanks to everyone who participated in last week’s workshop and meetings! 

Friday, January 6, 2017

The choice to work in higher education is not for the weary. Growing demands on what you do–teaching, research, administration, infrastructure or anything else–mean stable technology is a must. ITS resolve continues to help you meet these demands as you'll see in this semester's update!

Technology must empower

Technology must empower, not inhibit, people. Just a few years ago, UNC Charlotte faced several technological constraints: network file storage limits (ever tried to save a terabyte of research data?), an LMS that no longer fit instructional needs, unstable remote access and undetected security gaps, to name a few.

Today, innovative solutions have increased flexibility, access and choices in ways that were impossible before. Cloud-based services allow you to get work done anywhere, anytime, in collaborative ways. Wi-Fi infrastructure has greatly improved, providing stronger, more reliable connectivity (with more on its way!). Several automated workflows, such as Perceptive Content’s document digitization, have saved countless hours of time. Our campus now enjoys 24/7 support with Canvas and WebEx. And several new security measures are helping protect University–and personal–information.Take a look at the key IT projects page to learn more!

Also, as of this week, ITS has launched a new, redesigned website to improve your navigation and mobile experience. Please let us know what you think!

Empowering you through transparency

When it comes to innovation, improvements come with calculated costs and risks. This is why we continue to develop campus partnerships for different insights and context when choosing solutions. Several IT-related planning groups reflect this spirit including the Client Facing Technology Committee, Banner Functional Management Teams and the Information Assurance Committee.

An IT Governance Task Force was also created last fall in response to the IT Master Plan’s call to examine and reshape our current  IT Governance structure (initiative 7.1). Current research indicates transparency and user-centric practices are vital to IT Governance–I’m happy to share we’re headed in the right direction with several new initiatives including a new, more comprehensive Unified Service Catalog and a clearer project intake process. Expect to hear more about the Task Force’s recommendations in the coming months.

Empowering you with increased security

Cyber criminals are tenacious if nothing else. They find new ways to allude robust infrastructures and thrive on tricking people into sharing information.

Since my last update, several departments and over 600 more people have adopted Duo two-factor authorization. To date over 1,200 customers are using Duo. The cost of an extra step that adds a few seconds to your login process– similar to what banks and other institutions now require– offers an extra layer of security to sensitive data such as HR records and financial data. Even better, there’s a "remember me for 30 days" option which means you only have to take this extra step once a month!

Plans are also underway for the data on all new laptops to be encrypted; this will protect your information in case they're ever lost or stolen.

Also remember, the Information Security Compliance Office is here to help. They offer excellent educational programs including information security awareness training. I fully understand extra precautions can be minor inconveniences (especially the one day I left my cell phone at home), but these measures are important in a digital world. Cars need seat belts, doors need locks and your information in today’s cyber-world needs protection, too.

...Oh, and did I mention we’re adding Wi-Fi to Halton Arena and enhancing Wi-Fi outdoors? Learn about this and several other projects on our key projects page.

Wishing you a great 2017, 

Mike Carlin, Ph.D.
Vice Chancellor of Information Technology
Chief Information Officer

P.S. Be sure to sign up for the new ITS system alerts notifications and follow us on Twitter!



Thursday, December 15, 2016

At approximately 8:05 a.m. on Dec. 15, a phishing email disguised as from the Chancellor's office was sent to .uncc addresses. The title was "Important Announcement from Chancellor Philip L. Dubois" and it had an attachment. If you received this email, delete it, do not click on it. If you clicked on the attachment, change your NinerNET password immediately. Should you need assistance or have questions, please contact the IT Service Desk at x. 7-5500.

Update - December 20, 2016

Approximately 15 minutes after the incident was identified, ITS blocked the link in the phishing email. At the same time, ITS sent an mail for recipients to delete the phishing email and change their NinerNET password if they had clicked the link. Approximately 150 people had clicked it before the link was blocked. Of the 150 people, those identified as not changing their NinerNET password after a few hours received another email from ITS instructing them to do so. 

Monday, December 12, 2016

AWS Educate is now available for educators and students! It provides great resources needed to accelerate cloud-related learning activities by offering access to cloud computing, storage, networking and database services–for free.

How does it work? Educators are given $200 in free credits and students are given $75 in free credits to use these services. To sign up, just go to Amazon's Education webpage. These FAQs offer more information, as well!

Monday, December 12, 2016

The IT Service Desk has special hours over the Winter Break.

  • Sunday Dec. 18th: CLOSED
  • Monday Dec. 19th - Thursday Dec. 22nd: 7:30 am - 5 pm
  • Friday Dec. 23rd - Mon. Jan. 2nd: CLOSED
  • Tuesday Jan. 3rd  - Friday Jan. 6th: 7:30 am - 5 pm
  • Saturday Jan. 7th: Noon - 5 pm
  • Sunday 8th: Noon - 8:00 pm

Starting Monday Jan. 9th: Regular Operating Hours:

  • Monday - Thursday 7:30 am - 11 pm
  • Friday: 7:30 am - 5 pm
  • Saturday: Noon - 5 pm
  • Sunday: Noon - 10 pm.
Monday, December 5, 2016

H drive files are being moved to new hardware on Dec 19 starting at 6 pm. ITS estimates all files will be moved by 6 am Tuesday morning. While this work is being done, files will be “read-only.”

The current file storage hardware is old and needs to be replaced.

For any other questions, please contact the IT Service Desk at x. 7-5500 or visit the Walk-Up IT Service Desk on Atkins Library’s main floor, 140C.

Wednesday, November 30, 2016

H drive files are being moved to new hardware on Monday, Dec 19 starting at 6 pm. ITS estimates all files will be moved by 6 am Tuesday morning. While this work is being done, files will be “read-only.”

The current file storage hardware is old and needs to be replaced..

What do I need to do?
If you think you’ll need access to any files Monday night, consider moving them to your Dropbox for Education account. Don’t have one? This FAQ explains how to open one - it’s free and offers unlimited file storage.

Are the H, S, J drives going away?
Many people have asked this. The answer is no, or at least not yet. If a decision is made to change anything, campus will be notified well in advance.

For any other questions, please contact the IT Service Desk at x. 7-5500 or visit the Walk-Up IT Service Desk on Atkins Library’s main floor, 140C.