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ITS Alerts

Patching Operating System on Selected Sun Systems
Date: 5/26/2013
Description: [05/17/2013 9:16:16 AM]
The following servers will be unavailable from 7am to noon on Sunday May 26, 2013 in order to do system maintenance.

" eagle30
" upitsbanstand01
" falcon02
" eagle6
" webdb01

Applications affected:

49er Express, EGA, NinerAdvisor, learning communities, eAward, undergraduate academic petition, SAM security, undergraduate admissions, citrix administration, phone billing, continuing ed, resource 25, BANSTAND reporting database, Help Desk Online, WebFocus ReportCaster, and non-production graduate school admissions application.

Services: See details for all services affected by this update.

Details: http://secure.uncc.edu/MessageCenter/Outages/?date=5/26/2013

49er Mart
Date: 5/26/2013
Description: Due to planned maintenance, 49er Mart will be unavailable from Sunday, May 26 7am until noon.

Services: 49er Mart

Details: http://secure.uncc.edu/MessageCenter/Outages/?date=5/26/2013

HelpDesk Online Unavailable
Date: 5/26/2013
Description: HelpDesk Online will be unavailable due to scheduled maintenance from 7 am to noon on Sunday, May 26th.

Services: HelpDesk Online

Details: http://secure.uncc.edu/MessageCenter/Outages/?date=5/26/2013

Scholarship Award Application
Date: 5/24/2013 thru 5/26/2013
Description: Due to a planned upgrade, the Scholarship Award application will be unavailable from 8am on Friday, May 24 until 6pm on Sunday, May 26.

Services: Scholarship Award Application

Details: http://secure.uncc.edu/MessageCenter/Outages/?date=5/26/2013

Campus Labs Course Evaluations Maintenance
Date: 5/24/2013
Description: Updates to the web-based course evaluation system are now complete. Due to an unanticipated issue requiring developer intervention, some instructors were unable to access their results beyond the scheduled maintenance window. Full functionality was restored for all clients by 10:00am.
...

[05/21/2013 2:03:35 PM]
Campus Labs has scheduled a maintenance window from 4:00am to 6:00am on Friday, May 24. Faculty will not be able to access the results of their web-based course evaluations during this time.

Services: Web-based Course Evaluations

Details: http://secure.uncc.edu/MessageCenter/Outages/?date=5/24/2013

Authentication Errors
Date: 5/24/2013
Description: Some clients may be receiving authentication errors preventing access to some services. ITS is aware and are working to resolve this issue.

Services: Some ITS Authentication Services

Details: http://secure.uncc.edu/MessageCenter/Outages/?date=5/24/2013

Users Unable to login to Report Central / Report Express / WebFOCUS
Date: 5/23/2013
Description: The issue has been resolved.

[05/23/2013 9:50:14 AM]
Users were unable to login to Report Central, Report Express, WebFOCUS or ReportCaster for a duration of approximately 5 minutes ( 9:30am - 9:30am ).
After a Trace determined that the cause of the issue was WebFOCUS Managed Reporting Authorization Security and not Active Directory Authentication, the Apache Tomcat 6 Server was restarted and the problem was resolved.

Services: Report Central / Report Express / WebFOCUS / ReportCaster

Details: http://secure.uncc.edu/MessageCenter/Outages/?date=5/23/2013

ImageNow and WebNow Applications
Date: 5/17/2013
Description: The ImageNow production servers are now available, maintenance is completed. If you have any issues with logging into the application, please restart your machines to resolve any caching issues. Thanks for your patience in this matter.

[05/16/2013 8:16:47 AM]
The ImageNow production servers will be unavailable from 6 AM - 7 AM on Friday, 5/17/2013 for scheduled Server Admin maintenance.

Once notified that maintenance is completed, WebNow users should clear their cache and open a new browser to access the application.

Thanks and have a great day!
ImageNow Admin

Services: ImageNow and WebNow Applications

Details: http://secure.uncc.edu/MessageCenter/Outages/?date=5/17/2013

NinerMail Access Issues
Date: 5/13/2013
Description: NinerMail is now accessible for all students.

...

[05/13/2013 4:36:38 PM]
Some students are reporting that they are receiving a "Service Is Unavailable" message when trying to login to their NinerMail accounts.

This is an issue on Microsoft's side that they are aware of and working to resolve.

Services: NinerMail

Details: http://secure.uncc.edu/MessageCenter/Outages/?date=5/13/2013

NinerMail Icon Link in 49er Express
Date: 5/10/2013
Description: The NinerMail icon in 49er Express is now processing single sign-on logins normally.

...

[05/10/2013 9:26:26 AM]
Students are reporting that they are being redirected to an Outlook.com log in screen after a short period of time when they click on the NinerMail icon link in 49er Express.

Students are able to log in successfully by logging into Outlook.com directly.

ITS is aware of the issue and is working to resolve it.

Services: NinerMail link in 49er Express

Details: http://secure.uncc.edu/MessageCenter/Outages/?date=5/10/2013