ITS Alerts

Network Software Upgrade
Date: 4/18/2014
Description: All ITS Network Infrastructure software updates are complete, and all data and voice communications have returned to normal.


[04/18/2014 12:04:19 PM]

[04/15/2014 4:20:18 PM]
ITS Network Services will be performing network device software updates beginning at 7 pm Friday, April 18. During the update, users should expect one or two brief disconnections of all active data communications. All such communications will likely require a restart of involved client applications for connection reestablishment. Additionally, users in the following campus locations should expect their phones to reboot: Fretwell, Friday, Smith, Cameron, Burson, and King.

We expect to complete all maintenance activities by 9 pm on Friday.

Services: Data (across campus) and Voice (Fretwell, Friday, Smith, Cameron, Burson, and King)
F/S Email Sent Off Campus
Date: 4/16/2014
Description: Faculty/Staff Exchange was unable to send email off campus from about 12:30AM until 11:00AM today. The mail was queued and is now being delivered. Mail between Faculty/Staff Exchange and Student Exchange was unaffected.


[04/16/2014 10:46:28 AM]
We are currently experiencing difficulty with faculty and staff email accounts sending messages off campus.

ITS is aware of the issue and working to resolve it as quickly as possible.

Services: F/S Email
UNC Charlotte Drupal Websites
Date: 4/15/2014
Description: ...

[04/15/2014 9:13:09 AM]
Services have been restored.

[04/15/2014 8:57:37 AM]
We are currently experiencing issues connecting to UNC Charlotte websites hosted on the Drupal server including the main UNC Charlotte homepage.

Services: UNC Charlotte Drupal websites
NinerMail service is fully restored
Date: 4/12/2014
Description: The issue with NinerMail has been resolved. Service is fully restored.

[04/12/2014 4:04:23 PM]
ITS is investigating the issue.


[04/12/2014 12:07:28 PM]
Some students are reporting an error message when trying to login to either, or by clicking the email icon in 49er Express.

Services: NinerMail
BANNER will be unavailable from 7:00am to 7:30am April 12th for a planned maintenance.
Date: 4/12/2014
Description: Maintenance window is over. All services are operational.


[04/10/2014 10:23:35 AM]
BANNER services (including SSB, INB, Job Submission and UC4) will be unavailable Saturday from 7:00am to 7:30am April 12th for maintenance.

Services: BANNER INB, BANNER SSB, UC4, BANNER Job Submission
DNS/DHCP/NTP services restored
Date: 4/11/2014
Description: Brief DNS/DHCP/NTP outage on campus Friday April 11 at 10:30 PM complete.

DNS/DHCP/NTP services are restored

Services: DNS/DHCP/NTP
MCNC Outage
Date: 4/11/2014
Description: MCNC is experiencing problems with their Data Center uplinks. All UNCC MCNC connectivity is down. No ETA at this point.

Systems affected (among others):

Services:, email, others
Network Connectivity
Date: 4/11/2014
Description: Service has been restored as of Saturday 12am.

The Information Technology Services team will be conducting a post-event debriefing this week to capture lessons learned from this event. We will also be hearing from the network service provider over the next few days as they dissect what went wrong.

[04/11/2014 6:18:05 PM]
We have received reports that access to some resources at MCNC are not available.

ITS is aware of the issue and working to restore connectivity as quickly as possible and we apologize for any inconvenience.

Services: Some resources at MCNC
Brief DNS/DHCP/NTP outage
Date: 4/11/2014
Description: ...

[04/11/2014 11:05:33 AM]
Brief DNS/DHCP/NTP outage on campus Friday April 11 at 10:30 PM.

Off-campus DNS for names not affected.

Services: DNS/DHCP/NTP
Limited Campus Networking Outage
Date: 4/10/2014
Description: ...

[04/10/2014 3:18:29 PM]
Facilities management restored power to all affected locations and all affected network devices have returned to normal.


[04/10/2014 2:28:57 PM]
A limited campus power outage has caused a networking outage in the following locations.


ITS Network Infrastructure will follow-up on the status of affected networking devices when power is restored.

Services: Voice and Data Networking