The University has implemented Proofpoint Protection Service to filter inappropriate and undesirable email messages. Proofpoint inspects incoming and outgoing email and filters for spam, viruses, and objectionable content.
Since spam checking is not an exact science the system applies a series of tests and assigns each message a score based on the results of those tests. The minimum score is 0 (definitely not spam) and the maximum is 100 (definitely spam).
Messages that contain viruses, spam, or inappropriate content are sent to a quarantine area. This system may occasionally prevent valid email messages from reaching the addressee; therefore, the following instructions are provided on how to review and release quarantined messages.
When email messages addressed to you are placed in quarantine, you will receive an email notification in your Inbox with the subject title, End User Digest. Clicking the options in this email will allow you to manage your quarantined messages. Messages placed in quarantine will be deleted after 14 days if you take no action.
The following actions are available from the End User Digest email message:
The Safe Senders list is your list of approved senders of email. Safe Senders added to your list will still be inspected for a virus or inappropriate content. The Blocked Senders list contains addresses of people or mailing lists from whom you do not wish to receive any email.
When you add a domain name (ex: yahoo.com) to the Safe Senders list, all email addresses from that domain will be considered "safe." To add specific senders, enter their full email address (ex: email@example.com).
Email addresses white listed with the previous End User Quarantine (EUQ) system will not be valid with Proofpoint. Until you add these senders to your Safe Senders List in Proofpoint, you may experience blocked messages from senders that were previously delivered. Note: firstname.lastname@example.org is no longer an available method to report spam to ITS Security.
Proofpoint Web Application
You can perform the same actions in the Proofpoint Web Application that you can from the End User Digest email. If you no longer have an End User Digest email, login directly to the Proofpoint Web Application with your University email address and your NinerNET password.
The web application will default to the Quarantine page view that lists all your quarantined messages. In the bottom left corner, you can also choose the Lists or Profile page.
From the Quarantine page you can manage your quarantined messages:
From the Lists page you can manage your Safe or Blocked Senders list:
From the Profile page you can manage your Proofpoint profile, including your End User Digest email settings and language preference.