Click here for the Information and Technology Services (ITS) organization chart (.pdf)
Application Support
Application Support is responsible for the development and maintenance of the University of North Carolina at Charlotte's administrative systems. This includes all business-related systems not specifically the responsibility of another administrative unit. The staff is also available for consultation on uses of technology to enhance University effectiveness.
Center for Teaching and Learning
The Center for Teaching and Learning supports faculty by promoting teaching and learning excellence and by providing enterprise level instructional technologies. CTL offers faculty workshops, online resources, and consultations for course design, learning technologies, and more.
Database Administration
The Database Administration unit manages database technologies for the University, in accordance with all privacy regulations and University security policies.
Desktop Support
Desktop Support provides service for our customers' university owned personal computer hardware and software needs including installation, connectivity, upgrade and maintenance of desktops, laptops, workstations, mice, keyboards, printers, thin clients, and scanners. Desktop Support is here to assist with connectivity from your keyboard to the wall plate. In addition, we support handheld devices also known as Personal Digital Assistants (PDA).
Enterprise Information Management
The Enterprise Information Management unit coordinates the standardization and integration of UNC Charlotte data resources. It also enhances the quality and integrity of this data and develops the infrastructure necessary to enhance access to this information across campus. These are collaborative efforts between EIM, data custodians, and end users. Enterprise Information Management consists of strategies, standards, policies, procedures, models, and a centralized data repository that recognize institutional data as a valuable asset, which serves cross-departmental campus functions.
IT Policy
The IT Policy group leads ITS’ implementation of ITIL, an internationally recognized standard for IT efficiency. The director of IT Policy acts as ITS Change and Problem manager and also maintains the ITS Service Portfolio and Service Catalog. This group facilitates state and internal audits, ensures that ITS processes, procedures and policies are documented and kept current, and leads efforts to coordinate the department’s Disaster Recovery Plan in response to the university’s business needs as established in the UNC Charlotte Business Continuity Plan.
IT Service Desk
The IT Service Desk’s role is to handle technology help requests submitted by UNC Charlotte faculty and staff via phone, web form, or email. Service Desk staff’s goal is to assist faculty and staff with timely resolution of any problem that may impact use of core tools used to conduct business at the university.
Network Services
We provide advanced technology planning, development, and infrastructure support for the UNC Charlotte Campus Data Network, and University distributed computing community. Our goal is to successfully maintain a high quality of service, excellent customer service, integrate critical technologies, and provide reliable data communications to support the goals and objectives of the University through teamwork, effective communication, and technical leadership.
Office of the CIO
The goal of ITS is to set new standards of service and introduce new information systems in support of our clients: faculty, staff, students, alumni and the Charlotte community. Our systems and organization are designed to support the University's goals. A common architecture serves as an enabler for excellent and cost effective services.
Project Management Office
This office focuses on Information Technology initiatives where it is critical that effective project management methodology be employed. The goal of this office is to balance people, process and technology in a manner that leads to project success.” This office also serves as the conduit for project initiation and project closure for all Information and Technology Services department projects as well as the annual project planning process.
Research Computing
This department was created to address the unique computing requirements of UNC Charlotte’s research faculty. Research Computing provides high performance computing clusters, high capacity storage systems, consultation with faculty during grant preparation, as well as, cluster hosting and support through the URC Partnership Program.
Security
The mission of the ITS Information Security Office is to deliver and maintain an information security program that safeguards information assets against unauthorized use, disclosure, modification, damage or loss. This is done by educating the campus community about security related issues, assessing current policies and developing new policies, assisting in strengthening technical measures to protect campus resources, and developing mechanisms to react to incidents and events that endanger the university's information assets. Administrative responsibilities include establishing and maintaining a security organization, developing an integrated security program that supports the accomplishment of the university's strategic goals and priorities.
Server and Storage Services
Server and Storage Services is responsible for the deployment and support of server hardware, storage, and associated operating systems that support centralized services throughout the University. The technical support staff in this group provide server and storage configuration, installation, and ongoing maintenance, and backup for centralized ITS and departmental servers housed in the two data centers.
Services Management Center
The goal of the Service Management Center (SMC) is to provide the best quality of experience for all persons accessing UNC Charlotte's computing resources, by monitoring network resources and ensuring maximum availability. This includes monitoring network equipment, servers, websites, and applications.
Student Computing
The primary purpose of this department is to ensure that students have access to computer equipment, software, and documentation needed to support their general academic efforts at the University of North Carolina at Charlotte. Student Computing manages the open computer labs, provides technical support for students, and manages student side of IT Service Desk.
Technology Training
Online training is offered to all university constituents and is available from on or off campus via SkillPort.
Telecommunications
Telecommunications has maintained the University telephone system since 1982. We provide telephones, long distance and data, voice and video cabling. Telephone service to the UNC Charlotte faculty and staff community is provided by a digital switching system, using the latest digital and fiber optic technology and is tailored to meet the needs of the campus community. Students are provided analog telephone lines. All faculty, staff and resident students have voice mail service. Some of the features include conference calling, last number redial and for students, call waiting.
